Customer Comments "David Sward explains the why's, what's, and how's of IT value measurement, presents an intuitively appealing vocabulary, and offers an impressive portfolio of instruments to manage IT investments to produce measured business value. Sward's Measuring the Business Value of IT should be required reading for all managers involved in innovating business processes enabled by IT."
- Lars Mathiassen, Professor, Computer Information Systems, Center for Process Innovation, J. Mack Robinson College of Business, Georgia State University