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Customer Service

We want to hear from you and value your opinion. We'll be glad to help with questions and concerns. Customer Service is available via email and phone. Contact us if you need help or cannot find answers to your questions in our Help section, or the FAQ.

Read about the steps for placing order in our Help pages.

Jump to information about shipping, and tracking your order. There is also a list of countries to which we will ship.

The process to return product is described here, with additional information in Policies. Please read the Policies before contacting Customer Service.

Contact Us

If you have a question regarding a product, order, RMA, or refund on click.intel.com please email the Click Support team at click.support@intel.com.  We will reply within 1 business day.

Click.intel.com does not handle Intel product failures or performance related issues.

For Intel warranty or technical support assistance, please have your sales receipt or serial number available and follow the instructions below:

  1. Visit http://www.intel.com/p/en_US/support/contactsupport or click the “Contact Support” icon from the bottom of the www.intel.com/support page in Related Content section.
  2. Enter your Region, Product and Question.
  3. Choose “Yes, do a search” or get contact information by selecting “No, show me the contact information”.
  4. The available support methods will be shown (Chat, Email, Phone, etc.).  Not all contact options are available for all products or regions.  Select your preferred form of contact.
  5. If you are outside of business phone hours, phone options will not be displayed.  For phone support within North America, please call the number below.        
  • North America  (916) 377-7000
  • 07:00 to 17:00 (PST) Monday – Friday

 For regions outside of North America, please visit during regular business hours to locate your regions contact number.

 If necessary, you may also leave a phone message at this number: 877.649.5817 (in English).  Dialing that number from outside the U.S. will not be toll-free.  We will get back to you within 2 business days (our response will be in English).

Questions about Intel products?

Intel has a variety of options for general inquiries about Intel products. For technical support about Intel products, you may contact Intel Technical Support by emailphone, or live chat (select your product type, then scroll down and click the Live Chat button). The most frequently asked questions are answered here.

General Intel Corporation Questions

For general inquiries regarding Intel on such topics as press releases, job opportunities, investor relations, etc., please view your options here.

Shipping Information

Intel ships orders for in-stock products within two business days from the time you place your order with us. We do not ship on weekends or holidays. If you place an order on the morning of a Friday or the day before a U.S holiday, the soonest that your shipment will arrive is the following Monday or the day after the U.S. or any local holiday. Orders placed after 12:00 PM Pacific time on a U.S. business day will ship no later than the second business day following your order.

Please note that shipping times are stated in business days, excluding weekends and holidays. Additionally, Intel requires up to two business day to process your order for shipment.

Acceptable ship-to addresses

Shipping is possible to any location in the U.S. except PO (post office) boxes, APO (military) boxes or FPO (foreign) boxes. And, orders may be shipped to over 70 countries (complete list). Customs fees, duties, and local taxes may be assessed once your shipment arrives in your country and these must be paid by you (read more here).

Standard shipping times (business days)

To destinations inside USA: 3-4 business days, plus 1-2 business days for order processing and fulfillment. Shipments occur Monday through Friday. Add one day for destinations in Alaska and Hawaii.

To destinations outside the USA: 2-4 weeks, plus 1-2 business days for processing and fulfillment. However, depending on the country, the time varies and generally shorter times are what we experience.

Express Shipping Times (business days)

To destinations inside USA: options range from 1-3 business days, plus 1-2 business days for order processing and fulfillment. Shipments occur Monday through Friday. Add one day for destinations in Alaska and Hawaii.

To destinations outside the USA: options range from 1-2 weeks, plus 1-2 business days for processing and fulfillment. However, depending on the country, the time varies and generally shorter times are what we experience.

Please note:

  • The shipping time shown is the time it takes the shipper to deliver the product to you after we process your order.
  • All charges are listed in US Dollars.
  • All shipments from Intel use either UPS Worldwide Express, Federal Express and DHL. The choice of carrier is at Intel's discretion.

 

Tracking Your Order

Instructions on order tracing are included in an email that will be sent to you when your order ships.

List of ship-to countries

Intel can ship to the following countries: American Samoa, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Guam, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, South Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Marshall Islands, Mexico, Federated States of Micronesia, Netherlands, New Zealand, Northern Mariana Islands, Norway, Pakistan, Palau, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Singapore, Slovakia (Slovak Republic), Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, and the Virgin Islands.

Returning a product

We want you to be 100% satisfied with your purchase. If, however, you are not satisfied for any reason, you can return items for a full refund of the purchase price within 30 days -- no hassles.

If you're  experiencing technical difficulties, please visit Intel Warranty Support.  Intel Support will handle your return.

The item must be in "like new" condition, be returned in its original box and include all original materials -- accessories, software, manuals and/or other documents.

EXCEPTIONS: Intel does not accept the return of software that has been opened, nor do we accept returns of desktop board or processor parts, networking parts, server processor parts. Sales of these products are final.

Prior to shipping the item you wish to return, please contact Customer Service. We will give you a return material authorization (RMA) number and instructions. When you contact us, please provide this information:

  • The original order number
  • Your name and billing address (to verify for credit to your account)
  • Items you would like to return
  • Quantity being returned

RMA numbers are required on all returns. Please note that we cannot accept any returns without an RMA number and that RMA numbers are only valid for 30 days from the date of issue.

Once we receive the returned item and verify that they meet our terms and conditions, within seven business days Intel will issue the applicable credit to the credit card that was used for the original purchase.

Be sure to read the terms and conditions for product returns in our Policies.

 

 

 
 
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