Q1) What is the Performance Tuning Protection Plan?
A1) The Performance Tuning Protection Plan is an additional plan that a customer can purchase to cover processor failures caused by operating the eligible processor outside of Intel’s published specifications.
Q2) Why is Intel offering the Performance Tuning Protection Plan?
A2) Intel has received feedback from customers who desire to implement overclocking on eligible processors, that because of the lack of any replacement coverage for the eligible processors, the risk of overclocking is too great. We understand this position, and while we cannot endorse overclocking, we want to provide a limited remedy if issues arise as a result of their decision to enable overclocking. The limited remedy consists of a replacement processor (i.e., replacing the processor damaged solely as a result of the overclocking).
Q3) Does this mean that Intel is supporting or encouraging overclocking?
A3) No. While we will, under the Plan, replace an eligible processor that fails while running outside of Intel’s specifications, we will not provide any assistance with configuration, data recovery, failure of associated parts, or any other activities or issues associated with the processor or system resulting from overclocking or otherwise running outside of Intel’s published specifications.
Q4) Under the Plan, how many replacements am I eligible to receive?
A4) You will receive one replacement processor under the Plan. You cannot purchase multiple Plans for a single processor. The Plan does not transfer to the replacement processor; the Plan only covers a one time replacement.
Q5) Does this mean that the Intel processors have problems and need this Plan?
A5) No. Intel is not offering this Plan as a result of issues with the reliability of the processor. The Plan is offered solely to replace a processor in the event the processor fails due to overclocking.
Q6) What processors does the Plan cover?
A6). Processors covered in the plan are listed in the Terms and Conditions document at http://click.intel.com/tuningplan/Terms.aspx under eligible processors.
Q7) Does/Will the plan cover Intel chipset, motherboard and/or SSD?
A7) The Plan is currently offered only on specific eligible processors.
Q8) How do I return the eligible processor?
A8) The return process depends on the purchase process. The purchaser should return the processor to the place of purchase. If the Plan was purchased directly from Intel, contact Intel customer support. .
Q9) Where do I buy the Plan?
A9) The Plan is available via a link on your integrator’s website or directly from Intel at www.intel.com/go/tuningplan.
Q10) Does this Plan mean my standard 3 year warranty is no longer valid?
Q10) No. The Plan does not affect your standard three year warranty. The standard 3 year warranty covers failures that occur while the processor is used within Intel’s published specifications. The Plan covers an eligible processor that fails due to overclocking.
Q11) Does the Plan extend the 3 year warranty period for the replaced processor?
A11) No. The Plan does not extend the 3 year warranty associated with the replaced processor.
Q12) Does Intel provide some hints/tips on where to start for beginning overclockers?
A12) Intel does not provide any guidance on overclocking. Overclocking is comprised of many different variables and Intel cannot give general guidance as each individual has their own methodology for overclocking, and Intel does not endorse or recommend overclocking.
Q13) I lost my registration information: where/how do I get it back?
A13) Your Plan registration information, including the Plan Activation Certificate (provided at time of Plan purchase), is available from the Performance Tuning Protection Plan website www.intel.com/go/tuningplan. Login to your account and select “View Transaction History” on the home page. Alternatively, please contact Intel Click Customer Support who will be able to assist you in recovering this information.
Q14) Who is eligible for this Plan? Can anyone purchase it at any time?
A14) Integrators, resellers and end users are able to purchase the Plan during the first year of eligible processor ownership.
Q15) What is the price of the Plan?
A15) It depends on the eligible processor that was purchased. Please refer to the website (www.intel.com/go/tuningplan) for specific pricing.
Q16) Why is there a waiting period after I purchase the Plan until I can redeem the Plan?
A16) There are a few reasons why there is a 30 day wait period. First, time is needed for the actual purchase transaction to complete. Secondly, there are number of different databases and systems used to support this program and some amount of time is required for them to synchronize.
Q17) Do I need to register my eligible processor that is covered by the Plan?
A17) Your eligible processor is considered registered once you have completed the purchase process and received the Plan Activation Certificate.
Q18) Who do I contact if I have a question on the program or want to exchange my processor?
A18) For information requests or warranty exchange requests, please contact Intel Customer Support. For requests related to the purchasing process, go here.
Q19) How will Intel determine if my processor will be covered by the plan rather than by the standard warranty?
A19) The processor will be covered by the Plan if the failure occurs while operating the processor outside of the publically available specifications. All other claims are serviced by the standard 3 year warranty.
Q20) Are there any countries where the Plan is not for sale?
A20) Yes, there are several countries where the Plan cannot, for legal reasons, be sold. These countries are Burma (Myanmar), Cuba, Iran, North Korea, Sudan, and Syria.
Q21) There is a Performance Tuning Utility available from Intel. Is the Performance Tuning Protection Plan associated with this?
A21) No. The Performance Tuning Utility is a software application that can help you fine tune the performance of a system. The Performance Tuning Protection Plan is a plan that allows for a processor replacement in the event of CPU failure when running out of published specifications.
Q22) I purchased a plan for the wrong processor, how do I exchange it?
A22) If you purchased a plan for the wrong processor, you must first request a refund. Then you can do a new purchase for the correct processor. See Refund Policy below.
Q23) What is your refund policy?
A23) Refund Policy
Refunds can be given up to 45 days from the date of purchase, provided the activation code has not been used. If you purchased from a retailer, you must go back to the place of purchase for a refund. If you purchased directly from Intel, you can request a refund by emailing the following information to email@example.com:
Subject: Performance Tuning Protection Plan
- Order Number
- Activation Code
- PayPal Account Email Address used in the purchase
Click support will email you back with an acknowledgement email. Refunds take up to 6 weeks to process. You will receive a confirmation email once the refund is processed. The refund will be processed back to your PayPal™ account.